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Author Topic: 500 Internal Server Error  (Read 268 times)

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Dominik Kynast

  • Posts: 4
500 Internal Server Error
« on: October 13, 2018, 04:10:57 PM »
Hi Guys.
Since yesterday I have problems with the radioboss cloud. After I logged in with the correct login data, I always get an error with error code 500 Internal Server Error. I have already emailed the support team several times but still have not received any answer.

The problem exists since 6 pm yesterday.

PS: The website seems not to be accessible.
PPS: I use the Microsoft Edge Browser with Windows 10

Greetings from Germany
Dominik Kynast

djsoft

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Re: 500 Internal Server Error
« Reply #1 on: October 14, 2018, 03:18:18 PM »
I'm sorry for that. We were looking into the cause of the problem therefore we had to keep the server down for some time. It should be working fine now.
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Dominik Kynast

  • Posts: 4
Re: 500 Internal Server Error
« Reply #2 on: October 16, 2018, 09:10:48 AM »
Sorry for my late answer.

Thanks for the answer. You do not need to apologize, that can happen to any good server. I'm a big fan of your cloud based software. A well-known one has recommended me, and of course I will recommend you. Greetings from Germany.

Dominik Kynast

  • Posts: 4
pathinvade
« Reply #3 on: October 16, 2018, 09:59:56 AM »
Hello, it's me again. I still have a problem. Whenever I want to add new actions I get pathinvalid. How can I correct this mistake.
« Last Edit: October 16, 2018, 10:14:01 AM by Dominik Kynast »

djsoft

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Re: 500 Internal Server Error
« Reply #4 on: October 17, 2018, 04:19:23 AM »
Hello, it's me again. I still have a problem. Whenever I want to add new actions I get pathinvalid. How can I correct this mistake.
Can you please provide more details on what file/playlist you select, so we can check it here?

You do not need to apologize, that can happen to any good server. I'm a big fan of your cloud based software. A well-known one has recommended me, and of course I will recommend you. Greetings from Germany.
This is great, thank you very much!
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Dominik Kynast

  • Posts: 4
Re: 500 Internal Server Error
« Reply #5 on: November 04, 2018, 01:38:36 PM »
Sorry (again) for my very late answer.
I Have already fixed that problem (Restart Chrome).

But I still have a question.

Will it be possible in the near future to delete several files at once? Will it soon be possible to reset the radioboss cloud to empty the disk storage of my cloud small again? These are the only things I miss with the cloud. Otherwise I am more than satisfied.

djsoft

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Re: 500 Internal Server Error
« Reply #6 on: November 05, 2018, 05:12:55 AM »
Will it be possible in the near future to delete several files at once?
You can delete a folder from a folder tree, or select multiple files in the files list using Ctrl+ or Shift+ selections, same as in Windows.

Will it soon be possible to reset the radioboss cloud to empty the disk storage of my cloud small again?
I don't think that would be possible, as deleting all the files doesn't seem like a task that's going to be performed frequently. Most users will never need it. You can manually delete all the folders if you wish.
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Kellylek

  • Posts: 1
500 Internal Server Error
« Reply #7 on: December 06, 2018, 10:37:07 PM »
Ditch your web host and move to a better one. Random 500 internal server error shows an issue with the server, sometimes due to poor performance.

djsoft

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Re: 500 Internal Server Error
« Reply #8 on: December 07, 2018, 09:21:34 AM »
Ditch your web host and move to a better one. Random 500 internal server error shows an issue with the server, sometimes due to poor performance.
All errors are logged, can you please tell your account username to take a look? I was unable to find your account by email.
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net