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DJSoft.Net => Support Center => Topic started by: ys on March 11, 2019, 07:37:18 AM

Title: Error code 2999 (No description
Post by: ys on March 11, 2019, 07:37:18 AM
Hi,
after 13 hours of playing the mp4 files in a good way
The error appears
"Unable to play! Error code 2999 (No description"
And the player crashes. I would appreciate your help. Thanks!
Title: Re: Error code 2999 (No description
Post by: djsoft on March 11, 2019, 02:37:13 PM
Are those video or audio files?
Title: Re: Error code 2999 (No description
Post by: ys on March 11, 2019, 03:16:06 PM
Video (mp4)
Title: Re: Error code 2999 (No description
Post by: djsoft on March 12, 2019, 12:53:34 PM
RadioBOSS uses codecs installed in Windows to play the video files and when a codec gives an error, RadioBOSS will show it as error 2999. Unfortunately, there's nothing we can really do about it.
Title: Re: Error code 2999 (No description
Post by: ys on March 12, 2019, 01:41:41 PM
Ok. Thank you
Title: Re: Error code 2999 (No description
Post by: Sebastian.to on March 19, 2019, 06:30:58 AM
If not yet done you can try installing additional codecs.
Try K-Lite: https://www.codecguide.com/download_kl.htm (https://www.codecguide.com/download_kl.htm)
Title: Re: Error code 2999 (No description
Post by: ys on March 19, 2019, 08:04:53 AM
What does this software do?
Title: Re: Error code 2999 (No description
Post by: Sebastian.to on March 19, 2019, 08:07:30 AM
What does this software do?
installing additional codecs.
... the basic version of K-Lite fit your needs, I think.
Title: Re: Error code 2999 (No description
Post by: ys on March 19, 2019, 08:09:23 AM
I'll check. Thank you!
Title: Re: Error code 2999 (No description
Post by: Sebastian.to on March 19, 2019, 08:10:13 AM
You're welcome. :)
Title: Re: Error code 2999 (No description
Post by: ys on March 20, 2019, 08:52:16 AM
I installed Kodak and unfortunately it did not help. After 13 hours the video gets stuck.
Title: Re: Error code 2999 (No description
Post by: Sebastian.to on March 20, 2019, 09:18:57 AM
I'm sorry, that it doesn't help.