Datacenter destroyed by fire

i just left ovh few months back cause their "cheap" quality. just moved to scaleway. more reliable. everyone can understand your situation and won't be mad at you. no need for commercial gesture.
 
Has the same thing happened again today? I ordered a new account and have been using it since the fire. But now again it's not streaming and I can't even access the page.
 
Hello,
I have ordered last Friday as described by you for the destroyed stream a replacement stream (annual payment) but unfortunately this is not yet unlocked. How long will this still take? Would be nice if you could give me a short info?
Many greetings,
Didi
 
www.housestationlive.com said:
i just left ovh few months back cause their "cheap" quality. just moved to scaleway. more reliable. everyone can understand your situation and won't be mad at you. no need for commercial gesture.
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We've used OVH for some of our servers for about eight years with no major incidents. This fire incident will make us think twice before going with OVH again.

realmoments said:
Please, If we consider ordering a new account, how do we get our disk contents back- songs and programs?
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We'll restore the accounts soon (this is only possible for RadioBOSS Cloud accounts) - you will be able to download the files from there, or simply use the account. We wait for the new servers to be configured, and then the backup will be restored there.

box26609 said:
Has the same thing happened again today? I ordered a new account and have been using it since the fire. But now again it's not streaming and I can't even access the page.
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Nothing else happenjed, all servers function as intended, our monitoring does not detect any incidents.

didi68 said:
I have ordered last Friday as described by you for the destroyed stream a replacement stream (annual payment) but unfortunately this is not yet unlocked. How long will this still take? Would be nice if you could give me a short info?
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This should be resolved by now. The account distribution system still tried to create new accounts on destroyed servers occasionally. This incident will make us review all the processes and our datacenter partners.
 
Hello team,
unfortunately still not fixed and activated (stream1397).
Can you check that again, please?
Best regards, Didi
 
djsoft said:
Sorry, the account was actually activated, but the welcome email was not sent. I've sent it to you.


It should be back online tomorrow. You can order a new service here: https://www.radioboss.fm/plans/
We'll compensate all the expenses soon.
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I am the technician who is taking care for one of your clients (stream4953) using the https://c30.radioboss.fm.

You have already announced as an anaswer to user RadioSange:
"It should be back online tomorrow. You can order a new service here: https://www.radioboss.fm/plans/
We'll compensate all the expenses soon."

What is going on with this? The https://c30.radioboss.fm is still down!
And as you guided us, we made new order (several days ago) but we did not get any email for the account details!

My client has paid for an annual subscription!
Have you any certain time plan for WHEN THIS SERVER WILL BE ONLINE AGAIN???
 
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This is what was promised by the datacenter, but didn't happen. We've ordered a new server a while ago in another datacenter, and when it's ready, we'll restore C30 from a backup there.

In those times, it takes longer to get a new server as it seems that due to this fire, there is increased demand for new servers.

We'll transfer all the payments made + the compensation to the new account.

All new accounts are activated, this is what I see in our system. Please write to support@djsoft.net and specify your email or order number so I can check. You can also specify the account username on the C30 server, we'll cancel that account and move the payment to the new account.
 
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