Radioboss just stops playing anything randomly

[DITSolutions]

We keep having instances where Radioboss will be playing along and just stop. App is still responsive and you can work in it, but playing any audio files at all do not have any audio, nor does the RTA/Graphical EQ show activity. Manually selecting the next track and stopping and restarting the stream does nothing. It may play fine for a week, or a day, we never know until we get the alert from our monitor that it is offline.

No error logs are reported and the only way to fix it is close and re-open the application. It doesn't happen on the same songs and not on a schedule that we can tell that coincides with the IDs and sponsor messages.

What can we do to isolate this and fix it to keep this from happening.

Silence detection is set to on for 30 seconds and is being ignored.
Autostart with Windows is turned on and the station is stable when connecting to diagnose. As I mentioned the app is still open and appears functional other than no tracks will play at all.

Version 7.1.4.0

 

[djsoft]

Silence detection is set to on for 30 seconds and is being ignored.

It should detect the silence at least. If it doesn't, it looks like something's completely wrong. Does it run on a real computer or it's a virtual server?

 

[DITSolutions]

It did detect the silence, and switched tracks. But the new track it selects doesn't play. When we connect to check the track, it can't be manually started either. It will not play any audio until the software is closed and re-opened. Yet, I can play any files with media player just fine as a test of the audio card.

It is a virtual workstation hosted on ProxMox.

 

[DITSolutions]

Here is an example of what we see when connected after an "outage"

 

[djsoft]

It did detect the silence, and switched tracks. But the new track it selects doesn't play. When we connect to check the track, it can't be manually started either.

This is completely different from the original post:

Silence detection is set to on for 30 seconds and is being ignored.

and this new situation is easier to handle actually. RadioBOSS detects silence but no music can be played either manually, or when silence detector starts the music, so it means that the sound device had stopped.

You can try the following: open Settings, Playback, for the main device, select No Sound device. And same for Monitor device (if some real/virtual device was selected there).

 

[DITSolutions]

Didn't mean to add any confusion. The image was created after I initially posted and the Silence detector did fire, and switch track, but still no audio output.

The current sound device is (WASAPI) Default, and Monitor was already set to none. That said, we are passing a physical sound device (Through USB) to the virtual station. The device still plays audio even when RadioBoss doesn't. That is our confusion on why it hangs until closed and re-opened.

I'll test this change the next time the audio stops and see what occurs. It seems counter intuitive to disable the soundcard that is the On-Air player.

Thanks!

 

[djsoft]

I'll test this change the next time the audio stops and see what occurs. It seems counter intuitive to disable the soundcard that is the On-Air player.

Disabling it is needed to understand the reason why the playback stops. From what happens, it's very likely the sound card is causing it - it stops processing so the sound stream stops. In some (most) cases, RadioBOSS detects such cases, and re-inits the device, but here it seems a bit different.

Maybe it's not the sound card itself, but something in between as there are virtual machines involved and physical-virtual bridge.

What you can also try: open Settings, General, click the Advanced Configuration button, and set the "Audio - Device stall check" to "True", this will probably detect that the processing has stopped (while reported device state is OK) and restart the device.