TECH HELP

[Nicholas]

Is there a trick to getting tech support from DJsoft? I have been dead in the water since buying a new VPS and then paying to upgrade radio caster for a week now and no matter how many times I ask for help regarding the way it sporadically shuts down crashing out the radio broadcast causing ALL listeners to drop out, yet even though I have asked NUMEROUS times for help in email or even submitting tickets I GET NO RESPONSE. They did respond ONCE but their "fix" failed and it's been dead air since then.

HOW DO I GET HELP????????????????????

 

[djsoft]

All your support tickets are answered. The RadioCaster never crashed, it just showed you error messages about failing audio device (probably, device is virtual) - RadioCaster does not cause those issues, it just notifies you about them. The VPS or audio device needs to be fixed in order to prevent streaming stopping.

 

[Nicholas]

All your support tickets are answered. The RadioCaster never crashed, it just showed you error messages about failing audio device (probably, device is virtual) - RadioCaster does not cause those issues, it just notifies you about them. The VPS or audio device needs to be fixed in order to prevent streaming stopping.

No, they NEVER notified me about that. They even sent a "fix" that didn't work and then gave up on me until I posted over a dozen requests in email, forums, youtube etc. And they did say in an email that "all Windows OS will work."

 

[djsoft]

No, they NEVER notified me about that. They even sent a "fix" that didn't work and then gave up on me until I posted over a dozen requests in email, forums, youtube etc. And they did say in an email that "all Windows OS will work."

This is correct, RadioCaster works on any Windows OS starting with Windows 7 SP1/Windows Server 2012 R2.