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Author Topic: Unwritten captions in the player  (Read 86 times)

0 Members and 1 Guest are viewing this topic.

radio maran

  • Posts: 11
Unwritten captions in the player
« on: June 29, 2020, 11:20:01 AM »
Hello on my site For some reason the player has all kinds of letters in the player, instead of the track name.
What am I supposed to do, and if it can be completely removed, there will be no caption.
I would love for a quick response.

djsoft

  • Administrator
  • Posts: 10386
    • http://www.djsoft.net
Re: Unwritten captions in the player
« Reply #1 on: July 01, 2020, 06:38:56 AM »
Can you please specify what control panel you use, is it RadioBOSS Cloud or Centova? Do you use the widgets we provide or it's a 3rd party player?
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

radio maran

  • Posts: 11
Re: Unwritten captions in the player
« Reply #2 on: July 01, 2020, 05:13:18 PM »
I use the regular version. Not in the cloud.
The player is external.
It seems to me that you only provide a player for the software in the cloud. I'm wrong?

djsoft

  • Administrator
  • Posts: 10386
    • http://www.djsoft.net
Re: Unwritten captions in the player
« Reply #3 on: July 02, 2020, 02:45:34 AM »
It can be a problem with the player. You can configure the following from within RadioBOSS:

- Track title format, this is what is sent to the server (and what the player will read): https://manual.djsoft.net/radioboss/en/metadata.htm

- Title encoding. Some players may not support UTF8, for instance. You can try different text encodings on the Metadata tab when you configure the encoder: https://manual.djsoft.net/radioboss/en/broadcast.htm
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net