i just left ovh few months back cause their "cheap" quality. just moved to scaleway. more reliable. everyone can understand your situation and won't be mad at you. no need for commercial gesture.
We've used OVH for some of our servers for about eight years with no major incidents. This fire incident will make us think twice before going with OVH again.i just left ovh few months back cause their "cheap" quality. just moved to scaleway. more reliable. everyone can understand your situation and won't be mad at you. no need for commercial gesture.
We'll restore the accounts soon (this is only possible for RadioBOSS Cloud accounts) - you will be able to download the files from there, or simply use the account. We wait for the new servers to be configured, and then the backup will be restored there.Please, If we consider ordering a new account, how do we get our disk contents back- songs and programs?
Nothing else happenjed, all servers function as intended, our monitoring does not detect any incidents.Has the same thing happened again today? I ordered a new account and have been using it since the fire. But now again it's not streaming and I can't even access the page.
This should be resolved by now. The account distribution system still tried to create new accounts on destroyed servers occasionally. This incident will make us review all the processes and our datacenter partners.I have ordered last Friday as described by you for the destroyed stream a replacement stream (annual payment) but unfortunately this is not yet unlocked. How long will this still take? Would be nice if you could give me a short info?
Sorry, the account was actually activated, but the welcome email was not sent. I've sent it to you.Can you check that again, please?
It should be back online tomorrow. You can order a new service here: https://www.radioboss.fm/plans/
I am the technician who is taking care for one of your clients (stream4953) using the https://c30.radioboss.fm.