Datacenter destroyed by fire

D

djsoft

Well-known member
Staff member
Datacenter where some of our servers were hosted was destroyed by fire. No one was hurt.
https://www.datacenterknowledge.com...s-destroyed-ovh-s-strasbourg-data-center-sbg2
List of the servers completely destroyed and could not be recovered
Centova: EU https://eu.radioboss.fm
Centova: EU3 https://eu3.radioboss.fm
Centova: EU4 https://eu4.radioboss.fm

Servers that will be recovered from a backup
RBCloud: C2 https://c2.radioboss.fm done

List of the servers that could probably come online when the fire and consequences are dealt with
RBCloud: C30 https://c30.radioboss.fm

The post will be updated as soon as more information is available.
 
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Restoring the operation of C2 and C30 servers from a backup is not possible in a timely manner for technical reasons: we can't quickly get new servers because RB Cloud requires custom server configuration, it takes time to build new servers.

For customers whose accounts were affected, please consider ordering a new account: https://www.radioboss.fm/

We're sorry for the inconvenience. All affected customers will be compensated for this by the end of March.
 
djsoft said:
Datacenter where some of our servers were hosted was destroyed by fire. No one was hurt.
https://www.datacenterknowledge.com...s-destroyed-ovh-s-strasbourg-data-center-sbg2
List of the servers completely destroyed and could not be recovered
Centova: EU https://eu.radioboss.fm
Centova: EU3 https://eu3.radioboss.fm

List of the servers that could probably come online when the fire and consequences are dealt with
Centova: EU4 https://eu4.radioboss.fm
RBCloud: C2 https://c2.radioboss.fm
RBCloud: C30 https://c30.radioboss.fm

The post will be updated as soon as more information is availabl
Click to expand...
 
I looked at the radioboss plans and it looks like the Centova plan is no longer offered. How does this cloud plan compare other than costing a bit more. I have just been using the streaming and have my own automation software.
 
djsoft said:
Restoring the operation of C2 and C30 servers from a backup is not possible in a timely manner for technical reasons: we can't quickly get new servers because RB Cloud requires custom server configuration, it takes time to build new servers.

For customers whose accounts were affected, please consider ordering a new account: https://www.radioboss.fm/

We're sorry for the inconvenience. All affected customers will be compensated for this by the end of March.
Click to expand...
😪
 
Thank you jordelquino
I will get another account and see how it goes, fingers crossed.
Thanks again.
Regards
Chris
 
I have a new account now and trying to get TuneIn and my web master to connect me. Sorry to hear about the fire and hope that you can get everything back on line soon.
 
KUAW Radio said:
I have a new account now and trying to get TuneIn and my web master to connect me. Sorry to hear about the fire and hope that you can get everything back on line soon.
Click to expand...
Hi,
How long did it take for you to get your details through of your new account before you could use it? and did you cancel your old account straight away?
Still waiting for mine!! ☹
 
Hi,
Ditto, at the time of this message I am also awaiting the activation of my new services. I took a new account 19 years ago and the account is still not active.
Like everyone else, I can't wait to get my Internet radio back online.
I hope to see you soon !
Gael
 
I am going to blame nobody for the fire, it was not Radioboss's fault. But the ineptitude of Radioboss in dealing with its results is flagrant. I had two streams, both of them on the destroyed servers. I followed your advice and quickly ordered a new server (we will settle billing accounts later on), the most important thing for me is to have a working server to point my stream to... But the new server is not ready yet, it still says "PENDING". I opened a support ticket yesterday, and wrote a new urgent message today... No response at all, there is no announcements on user area, no issues reported on Network Status (really?)... but no service yet. It's 34 hours without service and I URGENTLY NEED a new server to point my stream to.

Please, say something, DO SOMETHING NOW!
Jabi
 
DJ Chids said:
Hi,
How long did it take for you to get your details through of your new account before you could use it? and did you cancel your old account straight away?
Still waiting for mine!! ☹
Click to expand...
My new account was up right away and it is working, just have to connect it to my web site and TuneIn which is taking longer. I am still off the air. The new account is costing me more than my old account which I don't like. I hope to be back up soon.
 
DJ Chids said:
Hi,
How long did it take for you to get your details through of your new account before you could use it? and did you cancel your old account straight away?
Still waiting for mine!! ☹
Click to expand...
I have not cancelled my old account, waiting to see if it will be re-established. It was more cost effective.
 
KUAW Radio said:
My new account was up right away and it is working, just have to connect it to my web site and TuneIn which is taking longer. I am still off the air. The new account is costing me more than my old account which I don't like. I hope to be back up soon.
Click to expand...
Thanks for your reply.
Cheers. 👍
 
djsoft said:
Restoring the operation of C2 and C30 servers from a backup is not possible in a timely manner for technical reasons: we can't quickly get new servers because RB Cloud requires custom server configuration, it takes time to build new servers.

For customers whose accounts were affected, please consider ordering a new account: https://www.radioboss.fm/

We're sorry for the inconvenience. All affected customers will be compensated for this by the end of March.
Click to expand...
I ordered a new product but I am waiting for you to consider the invoice as paid and activate the new requested service
I had already paid the whole year for the burned server and it doesn't make sense to consider and the money already paid burned
 
The newly ordered accounts should be activated now. If you need the account asap, please pay the invoice to get it activated immediately, we'll then refund and also add compensation.

The number of tickets we receive is astonishing, it's not possible to answer them in timely manner.

We're sorry for this. This is an unforeseen disaster, having five servers burned down in a datacenter is not a risk that is typically considered while running such kind of business. Anyway, we'll analyze this case to improve the service in the future.
 
djsoft said:
The newly ordered accounts should be activated now. If you need the account asap, please pay the invoice to get it activated immediately, we'll then refund and also add compensation.

The number of tickets we receive is astonishing, it's not possible to answer them in timely manner.

We're sorry for this. This is an unforeseen disaster, having five servers burned down in a datacenter is not a risk that is typically considered while running such kind of business. Anyway, we'll analyze this case to improve the service in the future.
Click to expand...
Thank you for all your time in getting this done.
Setting mine up now. ☺👍
Thanks again.
Cheers.
Chris
 
davvero una compagnia molto seria, il server e il loro soft sono meravigliosi
un team di professionisti, mi congratulo per aver scelto questo fantastico djsoft
 
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