live/not live

[aaron.anthony]

I opened a ticket, but since it's been ignored, I'll try here. Radioboss desktop says it's live. On air light, the encoder says active, etc. Problem is the cloud is still playing. I need this to stop. When desktop is live, i would prefer it to work. thanks,

 

[djsoft]

Please ensure that you stream to /live mount point as described in this manual: https://www.radioboss.fm/support/radioboss-cloud/live-broadcast/

In the RadioBOSS Cloud section please open the Logs section to check if there are any error messages regarding the Relay (relay is used to play the live stream).

 

[4Tune]

I have the same issue have sent multiple support tickets… We had several outage yesterday morning since then can not broadcast live. All settings are correct we have over 25 remote DJ experiencing the same problem. The encoder connects and we can see this purple indicator in the software. So settings are correct and we have live sound indicator lights (levels) so know that sound is playing however it does not cut off the auto DJ. auto DJ continues to play in the background no matter what. We have restarted server we have restarted routers we have tried new log in user and password but still having this issue this is now urgent please respond !!