RB 5.0.3.0 Installed and "Not Responding"

[radiodungog]

Dmitry,

I have just downloaded and installed RB 5.0.3.0 and it comes up with "Not Responding".

It was working before I did the upgrade.

I have reverted back to RB 5.0.2.0 and it comes up with "Not Responding" too.

I didn't do a backup before the upgrade.

This happened a few weeks ago and I assume the config settings got corrupted or something.  Back then I ended up doing a fresh install and copying over some of the config files manually.

I need a strict procedure to follow so I can do upgrades without the risk of breaking it - by at least having a backup strategy and path to get back to normal.

This is killing me


Thanks,  Jamie C.

 

[djsoft]

Can you please send the config files which cause it to become "non responding" to support@djsoft.net - the bug will be fixed shortly.

 

[radiodungog]

Dmitry,

What sub folders do you want the config files from ?


Jamie C.

 

[djsoft]

What sub folders do you want the config files from ?

It's better to have the whole settings folder. At least all files from the root and \Profile.
Also note that a 'hotfix' was released (RB 5.0.3.1) - try installing it, there's a chance that it will fix the problem.

 

[radiodungog]

Dmitry,

Okay, trying the hotfix now.


Thanks,  Jamie C.

 

[radiodungog]

Dmitry,

Hotfix didn't work for me.  I'll try something else tomorrow.


Thanks,  Jamie C.

 

[djsoft]

Hotfix didn't work for me.  I'll try something else tomorrow.

Jamie, please send your settings files to support@djsoft.net so we'll be able to fix and correct the problem - this is the fastest way to get things fixed.
Also, today's testing revealed that if RB is used on a slow PC (like Intel Atom @ <=1.33GHz, or it's a powerful PC but it loaded with a lot of programs) and one or more of playlists in RB contain lots of tracks (2000+) then it can take couple of minutes to start up. It can appear as non-responsive but if you wait, it'll start eventually. Do you experience something like this?

 

[radiodungog]

Dmitry,

I tried uploading the config folder and this error message came up:

Upload failed (err1).

The filesize is too large for my email account.

I will delete RB from this PC, install it fresh, and manually copy across the config files.

I hope that works.


Thanks,  Jamie C.

 

[radiodungog]

Dmitry,

I have RB 5.0.3.2 going.

I did a fresh install and copied across most of the config files from the previous version and it worked.


Thanks,  all happy again,  Jamie C.

 

[djsoft]

Jamie, the problem you've experienced still can come out in the future. Can you please upload it using Dropbox?

 

[radiodungog]

Dmitry,

You are correct - it has just started to play up again today with "Not Responding".

The zipped copy of the backup is about 32MB.

Can you please suggest how I can get it to you ?

Email cannot do it.

I don't have Dropbox.

Your online upload facility doesn't work.

Hit me !


Thanks,  Jamie C.

 

[djsoft]

You can try sending it using one of these services:
http://www.filedropper.com/
https://www.wetransfer.com/
http://www.rapidshare.com/
http://www.wikisend.com/