W40 warning! title update failed

[Alfredo Correa]

I am getting this message very often on RadioCaster: W40 warning! title update failed

For what is this?

 

[djsoft]

This means the server did not accept title update for some reason. You can inspect server logs to find the cause.

 

[Alfredo Correa]

It is the same server and before I accepted without problem and suddenly this error began to come out. And we change nothing

 

[djsoft]

The problem is not with RadioBOSS, the disconnect is performed by the server, RadioBOSS only states the fact that disconnect had occurred. It did not cause it nor it doesn't know the reason. You need to inspect server logs to see why it's disconnecting.

 

[Alfredo Correa]

The problem is not with RadioBOSS, the disconnect is performed by the server, RadioBOSS only states the fact that disconnect had occurred. It did not cause it nor it doesn't know the reason. You need to inspect server logs to see why it's disconnecting.

Never talk about RadioBoss, I was talking about RadioCaster that has problems with txt files to generate the metadata that always leaves the same error very often: W40 warning! title update failed

Already change servers 3 times and keep doing the same.

 

[djsoft]

Technically it's the same as both programs share the same streaming engine.

RadioCaster that has problems with txt files

There's no problem with text files in RadioCaster. It simply reads the file contents and uses them as streaming title. To make sure the title is read correctly, please click the Status button and see that "Current track title" contains the correct title. This is what RadioCaster sends to the server as track title.

leaves the same error very often: W40 warning! title update failed

This means that RadioCaster had sent the title to the server, but the server did not accept this title for some reason. Possible reasons are using some special characters (e.g. to make your station more prominent) or too long title or something else. The exact reason can be determined if you inspoect server logs.

Another possibility, you can try switching the title encoding in RadioCaster - open the encoder properties, Metadata tab, select either ANSI or UTF-8 and see what works the best with your server.

 

[Alfredo Correa]

Already probe different servers, probe using shoutcast and icecast, probe different encoding and still appear  W40 warning! title update failed

The txt file that the radiocaster reads is simple that only has text.

Before this did not happen. It started with the new version

 

[djsoft]

Please send us the nowplaying.txt file to check. To get extended information about the cause, you should inspect server logs, there will be information on why title is rejected.

 

[aprizion]

I got the same yesterday for several hours on c26 RB Cloud from a live stream connected. Do you have any advice? Thanks.
PS: should be fine if we get notifications when this happens. I work with stations that earn revenue, and it depends on metadata working.

 

[djsoft]

I got the same yesterday for several hours on c26 RB Cloud from a live stream connected. Do you have any advice? Thanks.
PS: should be fine if we get notifications when this happens. I work with stations that earn revenue, and it depends on metadata working.

This error is about the additional encoder, you should check the server you're streaming to why this happens. We'll add error notifications in one of the next updates.

 

[aprizion]

Probably there is more than 1 encoder sending ay the same time? I will check with my server provider. Thanks

 

[djsoft]

Probably there is more than 1 encoder sending ay the same time? I will check with my server provider. Thanks

If more than one encoder is connected, there's usually error -1, this one seems different.

 

[aprizion]

Thanks for the info. My server is getting the metadata, but why I keep seeing W40 error? There is only -1 once -- what this tells me exactly?

 

[djsoft]

Error 40 means "timeout" - looks like RadioCaster sent a new title to the server, but the server did not respond.

 

[aprizion]

Thank you!