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Author Topic: listener statistics  (Read 436 times)

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luxxx

  • Posts: 12
listener statistics
« on: January 28, 2020, 02:00:42 PM »
Hello, I have a problem with showing listeners on the radio boss. when I played on the shotcast it showed how much was listening at the moment and now how it broadcasts in icecast it doesn't show at all

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #1 on: January 29, 2020, 07:55:58 AM »
Please open statistics window (Tools->Broadcasting statistics) - does it show you a number of listeners, or there is an error message?
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

luxxx

  • Posts: 12
Re: listener statistics
« Reply #2 on: January 30, 2020, 12:24:06 PM »
shows only 0

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #3 on: January 30, 2020, 12:57:20 PM »
In this cases, the stats are retrieved from the server, and zero is the number being reported by the server. It is possible that the server requires special configuration to gather statistics. If you use RadioBOSS Cloud, this is described here: https://www.radioboss.fm/radioboss-cloud/live-broadcast/
If you use another server, please contact service provider for instructions.
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

luxxx

  • Posts: 12
Re: listener statistics
« Reply #4 on: January 31, 2020, 04:22:09 AM »
welcome back.  As for the server, we also have a list of server listeners on our site and it shows well, only on the radio boss does not show.  I think it might be something in the program

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #5 on: January 31, 2020, 06:36:43 AM »
What streaming server do you use? As I said in the previous post, it is possiblew that it requires special configuration: https://manual.djsoft.net/radioboss/en/statistic-relays.htm
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Re: listener statistics
« Reply #6 on: February 03, 2020, 01:28:17 PM »
Hello, I was having this issue also with 5.9.0.9. Was this something looked at for the 5.9.1.0 update? Thanks for your hard work.

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #7 on: February 05, 2020, 07:02:50 AM »
There were some minor changes in how statistics are processed internally, should cover some corner cases. But we have not reproduced a bug - it properly gets stats from all supported servers. What streaming server do you use?
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Re: listener statistics
« Reply #8 on: February 06, 2020, 01:38:51 AM »
Centova Cast Shoutcast v2. I sent you an email describing the problem. Thanks.

luxxx

  • Posts: 12
Re: listener statistics
« Reply #9 on: February 06, 2020, 05:38:49 PM »
I'm curious if it shows statistics. It still doesn't show on our radio and it shows on our radio page. a bit strange. our site is www.slonskyradio.eu

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #10 on: February 07, 2020, 02:21:57 AM »
Centova Cast Shoutcast v2. I sent you an email describing the problem. Thanks.
Thanks, we'll look into it.

I'm curious if it shows statistics. It still doesn't show on our radio and it shows on our radio page. a bit strange. our site is www.slonskyradio.eu
What streaming server do you use?
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

luxxx

  • Posts: 12
Re: listener statistics
« Reply #11 on: February 29, 2020, 06:34:09 PM »
Icecast

djsoft

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  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #12 on: March 02, 2020, 06:57:31 AM »
Depending on the streaming host you use, it may require statistic relay configuration: https://manual.djsoft.net/radioboss/en/statistic-relays.htm
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net

Reinaldo Bonin

  • Posts: 1
Re: listener statistics
« Reply #13 on: March 25, 2020, 02:58:11 PM »
boa tarde, não estou conseguindo ativar as estatísticas de ouvintes. da erro 404. o que fazer
uso o radioboss 5.9.3.
 streaming pelo zeno media
obrigado
« Last Edit: March 25, 2020, 03:14:57 PM by Reinaldo Bonin »

djsoft

  • Administrator
  • Posts: 10137
    • http://www.djsoft.net
Re: listener statistics
« Reply #14 on: March 27, 2020, 06:20:19 AM »
You should contact your stream host to get the correct setting for the statistic relay.
Dmitry  •  DJSoft.Net Team  •  Email: support@djsoft.net