Cloud tracklist broken after 2.5 update

[m1ckys_23]

Hi, after the 2.5 radioboss cloud update, tracklist completely stopped working, saying on the logs that the tracks do not exist, even tho they do play outside of the tracklist indicating they are not corrupted. I already tried to restart both player and server, reindexing the files, deleting and creating the tracklist again and even disabling the repeat protection but nothing seems to work.

 

[djsoft]

Please tell your account username so we can check it. For Track Lists, ensure that they point to the right directories. If you renamed a directory, previously created Track Lists will reference the old path.

 

[m1ckys_23]

Sure, the username is "Cloudy", I tried to delete the old tracklist entirely and redo it, but it still didn't work. It just stopped working after the update

 

[Eez1989]

Hi, after the 2.5 radioboss cloud update, tracklist completely stopped working, saying on the logs that the tracks do not exist, even tho they do play outside of the tracklist indicating they are not corrupted. I already tried to restart both player and server, reindexing the files, deleting and creating the tracklist again and even disabling the repeat protection but nothing seems to work.

same here. I wish they would consider the chaos it creates when rolling out new updates. It's unacceptable!

 

[Eez1989]

Please tell your account username so we can check it. For Track Lists, ensure that they point to the right directories. If you renamed a directory, previously created Track Lists will reference the old path.

It's not his directory or track lists. Its YOUR update that did this! Mine's the same. Please rollback or fix.

 

[djsoft]

A fix will be released within a couple of minutes.

 

[m1ckys_23]

It works now, thanks!

 

[djsoft]

Update: the fix was released.

Copy of the email that was sent about this:

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Our development team has successfully resolved the Track List error that some users have been experiencing since the latest update. This fix addresses the issue where paths in Track Lists were not being processed correctly.

To implement this fix:

1. Check the Logs section, if you don't see TrackList: source is empty error messages, no action is required.
2. If there are error messages, please reload the appropriate playlists or restart scheduled events - this reload will ensure the system properly processes all track paths.

If you continue to experience any issues with Track Lists after reloading your content, please contact our support team at support@radioboss.fm

We apologize for any inconvenience this issue may have caused and appreciate your patience while our team worked to resolve it.

Thank you for your continued support.