For background
I purchased a copy of RadioBoss
Dear Radio Boss
Your company is a joke , Do you actually write this software or sell it for someone else.
I wrote to you initially under 61902241 on the 29th July 2017 for ?91.27 with some concern that the software was misrepresented on an electronic site as providing a DJ system that would stream. I inform you 07/29/2017 12:39:22 I was upset that this purchase would not stream and an additional payment was required to make it stream. My email and post on your forum asked you tor a refund. I wrote further on the 29th July 2017 Dear Avangate Team. I purchased Radio Boss on a recommendation to stream the demo was great but after installing my key it told me I can no longer broadcast what is the point of this expensive express version I would like a refund as it is not a workable solution to DJ and will be ensuring no other DJs I know to use your software . Quite frankly It's crap and rubbish that you remove settings from a demo. What a waste of money and time I am quite appalled. You wrote back 29th July 2017 "Dear Martin Newbold, You sent an inquiry to a mailbox that is not monitored, therefore we would like to let you know you will not receive a response. Please choose one of the support options below, depending on the topic you wish to find out more about: Need technical support? For product installation, activation and other technical support issues, please contact the provider of the product you purchased (you can find the corresponding contact information by visiting the Support/Contact section of the website you purchased from). Need order support? Use Avangate myAccount to easily manage your order, subscription, invoice and payment details. Signup/login using your email address and use the order reference number to identify your order. MyAccount allows you not only to retrieve information on your orders and subscriptions, but also to manage renewal settings and ask for refunds. If you need further support, kindly send an email to: ? refunds@avangate.com for refund related inquiries ? support@avangate.com for any other type of inquiry Thank you, Avangate team http://www.avangate.com"
I wrote back showing you screen images of thus configuration being diabled in the demo i had been using with screen shots 29th July 2017
You wrote on this forum that the software needed to be a standard version to enable streaming and i would need to upgrade to get the benefit of streaming. I purchased this extra upgrade from you I also registered with your forum the same day. I wrote again by email 29th July 2017 and on your forum "Dear Sirs I have spoken to many others about your software advertised and all feel it is a potential scam as it is not stated on purchase page that this version does not come with broadcaster . This is only shown on comparison page and it seems you require a further 60? for the broadcaster on top of this key i have already purchased. I would like to know what you are going to do about this issue as it seems very unfair, I am quite happy for you to send me a key with broadcaster in it or offer refund as you see fit, Please let me know what you decide?"
On the 31st July 2017 Your Avantage company wrote to you informing you that had received a complaint from a customer asking you to deal with the matter. They also wrote to me stating "Dear Customer, Thank you for taking the time to e-mail Avangate Payment Support center. Please be advised that Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote software online. We do not manufacture any products. Our assistance is limited to providing information about payment related issues and questions. For any inquiries regarding a specific software product, as well as for technical assistance, please contact the software publisher directly by accessing the upport/Contact section on their official webpage: Vendor: http://www.djsoft.net Support URL: http://www.djsoft.net Support Email: support@djsoft.net Thank you for your understanding. Best regards, Cosmin D." and further on this same day "Dear Software Publisher, We have received a refund request from one of your customers (order #61902241, made on [2017-07-29 11:56:41]). The reason for this request [as provided by the customer] is:'================================================================= Martin Newbold Saturday 12:36 Dear Avangate Team. I purchased Radio Boss on a recommendation to stream the demo was great but after installing my key it told me I can no longer broadcast what is the point of this expensive express version I would like a refund as it is not a workable solution to DJ and will be ensuring no other DJs I know to use your software . Quite frankly It's crap and rubbish that you remove settings from a demo. What a waste of money and time I am quite appalled Martin ================================================================='
I purchased you update on the Mon, Jul 31, 2017 at 2:12 PM from DJ soft under 61694957 at 61.09 GBP. You wrote delivering this upgrade the same day and it was installed. the reason for this purchase was I was advised by your agents that I needed to purchase this upgrade. This was duly installed and was working fine with out any problems. You additionally knew of this purchase Mon, Jul 31, 2017 at 2:12 PM. Yet you contacted me Mon, Jul 31, 2017 at 4:41 PM informing me "Hello Martin Newbold, We refunded your "ReadioBOSS Express" order, but now i see that you purchased upgrade to RadioBOSS Standard. As your order is already refunded, upgrading it is not possible. Your software key will be blocked within a week after refund is complete. To resolve the issue, please purchase "RadioBOSS Express" again. I'm still not sure why you call it a "scam". We offer software in different editions and different set of features. The differences between the editions are stated on the web site. --- Sincerely, Dmitry Kuzmitsky "
I wrote to you August 01, 2017, 06:53:31 AM that "I have just purchased the update as required and have it running properly now. I am still disappointed that this was not shown clearly on the front purchase page as this is a major concern to most purchasers. I note it is shown on product comparison. This said this is electronic software and should communicate with the internet I cannot see any reason for the other version personally. Please make it clearer This said the working version is amazing my only wish list is BPM shown on front screen as it's played and more voices text to voice some amusing ones or natural voices."
Can you explain what you are doing requesting a further purchase when you was notified that it was working? Can you explain what you are going to do to correct your misandling of this matter?
