Adverts

[Action Radio 90.9]

I have an issue where adverts in the ad scheduler doesn't stop playing or gets deleted after the end date passes. it only goes grey but the advert is still playing. Is there any work around for that? Or a fix?

 

[djsoft]

What RadioBOSS version you're using?

 

[Action Radio 90.9]

RB 5.3.3

 

[djsoft]

RB 5.3.3

OK. Can you please send a screenshot of an event which was not deleted?

 

[Action Radio 90.9]

I had already deleted the adverts in the production environment. I can try to repeat the issue

 

[djsoft]

OK, when/if it happens again, please make a screenshot of the event which works incorrectly.

 

[Action Radio 90.9]

It's greyed out but some how it's not updating the file that's saved or removing it's when the end date and time comes up

 

[djsoft]

Do you have the adsupdate command sxheduled to run on a regular basis?

 

[Action Radio 90.9]

not sure sure what you are referring to. do you mean the ad scheduler under tools?

 

[djsoft]

The start and end dates are only processed when you click the Create playlists and events button (manual update) or when you run the adsupdate command from the scheduler.

 

[Action Radio 90.9]

I normally do the Create playlists and events. It use to work that way before but now I have to go in and remove the file and then do another Create playlists and events

 

[djsoft]

I normally do the Create playlists and events. It use to work that way before but now I have to go in and remove the file and then do another Create playlists and events

It only processes the dates when you update playlists and events, either by clicking the Create playlists and events button, or running the adsupdate command. It never worked otherwise...

More information here: http://manual.djsoft.net/radioboss/en/advertisement_scheduler.htm

 

[Action Radio 90.9]

can you give me a typical example of how to set that up. Cause evidently I am missing something. Or can you including the adsupdate as an option that does that with the run of each advert. or be able to set it in the ad scheduler?

 

[djsoft]

can you give me a typical example of how to set that up. Cause evidently I am missing something. Or can you including the adsupdate as an option that does that with the run of each advert. or be able to set it in the ad scheduler?

You should add the adsupdate command to RadioBOSS's event scheduler. Running it once or twice daily should be enough.

 

[Action Radio 90.9]

So this will remove all adverts that have a end date on it?

 

[djsoft]

So this will remove all adverts that have a end date on it?

Yes.

 

[Action Radio 90.9]

Awesome i will give it a go then

 

[Action Radio 90.9]

When the adsupdate  is running the update why doesn't it delete the file from the ad scheduler all together. It only takes it out of active status?

 

[djsoft]

When the adsupdate  is running the update why doesn't it delete the file from the ad scheduler all together. It only takes it out of active status?

It will not delete the file, but it will not include it in the resulting playlists and events.

 

[Action Radio 90.9]

ok thanks